How To Use 9-1-1
When To Call
DO call for:
- Reporting a crime
- Police assistance
- Fire assistance
- Immediate medical assistance
DO NOT call for:
- Reporting power or cable outages (unless downed wires present a hazard)
- Asking about community events, directions, general info (phone numbers, times, etc.)
Guidelines When Calling
- Speak calmly and clearly.
- Tell the emergency operator what type of problem you have.
- Answer the questions that the emergency operator asks. Be prepared to give the location of the problem, your phone number, and your name.
- If you are calling from a cellphone, try to verify the location of the problem that you are calling about. Give the emergency operator your cell and home phone number.
- Cooperate with the emergency operator - Some information that may not seem important to you could be very important to the responding emergency personnel.
- Stay on the line if requested to do so by the emergency operator - Emergency units can be dispatched and on the way while you are still on the phone.
- Follow the instructions that the emergency operator gives you.
- Lewiston uses Enhanced 9-1-1 Service, be careful of accidentally dialing 9-1-1
- To assist Fire and Police personnel in locating you, make sure that your house numbers are clearly visible from the street; paint the numbers a contrasting color and make sure that they are illuminated at night
- Keep your address and phone number posted near each phone so that in an emergency the information is available; it is easy to mix up or not remember these numbers in an emergency situation