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Enhanced 9-1-1
How Does it Work?
Enhanced 9-1-1 is a system that provides the caller's phone number and address to the emergency dispatcher when dialing 9-1-1. The emergency operator will still ask you your location and phone number as a precaution.

Some phones, especially cellular and some apartment private exchanges, may not provide this information to the emergency operator.

Hang-Ups
If a hang-up call is received by the emergency operator on a 9-1-1 line, a phone call will be made to the number that it came from to try to determine if there is a problem.

If there is no answer, or a suspicious response, the police will be dispatched to the location. Often these calls occur when programming emergency numbers into phones or when children play with the phone.