How to Use 9-1-1

When to Call

Asking about community events, directions, general information (phone numbers, times, etc.)
Reporting power or cable outages (unless downed wires present a hazard)

Speak calmly and clearly.
Tell the emergency operator what type of problem you have.
Answer the questions that the emergency operator asks. Be prepared to give the location of the problem, your phone number, and your name.
If you are calling from a cellphone, try to verify the location of the problem that you are calling about. Give the emergency operator your cell and home phone number.
Cooperate with the emergency operator. Some information that may not seem important to you could be very important to the responding emergency personnel.
Stay on the line if requested to do so by the emergency operator. Emergency units can be dispatched and on the way while you are still on the phone.
Follow the instructions that the emergency operator gives you.

Lewiston uses Enhanced 9-1-1 Service, be careful of accidentally dialing 9-1-1.
To assist Fire and Police personnel in locating you, make sure that your house numbers are clearly visible from the street; paint the numbers a contrasting color and make sure that they are illuminated at night.
Keep your address and phone number posted near each phone so that in an emergency the information is available; it is easy to mix up or not remember these numbers in an emergency situation.